Disney Customer Service Training

Disney Customer Service Training : Dog Training Lead : Benefits Weight Training.

Disney Customer Service Training

    customer service

  • Customer service is the provision of service to customers before, during and after a purchase.
  • (Customer Services) Application Procedure | Services Offered | Tariff Rates | Billing & Payment | Services Contacts | Power Interruption Announcements
  • (Customer Services) Free Shipping Free Engraving 30-days Returns Lifetime Warranty International Orders

    training

  • The action of teaching a person or animal a particular skill or type of behavior
  • (trained) shaped or conditioned or disciplined by training; often used as a combining form; “a trained mind”; “trained pigeons”; “well-trained servants”
  • education: the result of good upbringing (especially knowledge of correct social behavior); “a woman of breeding and refinement”
  • The action of undertaking a course of exercise and diet in preparation for a sporting event
  • activity leading to skilled behavior

    disney

  • The Walt Disney Company is the largest media and entertainment conglomerate in the world in terms of revenue. Founded on October 16, 1923 by brothers Walt Disney and Roy Disney as the Disney Brothers Cartoon Studio, the company was reincorporated as Walt Disney Productions in 1929.
  • (in  Walt Disney (American film producer): First animated cartoons; in  history of the motion picture: Nontechnical effects of sound )
  • Walt (1901–66), US animator and movie and television producer; full name Walter Elias Disney. He became known for his cartoon characters that included Mickey Mouse (who first appeared in 1928), Donald Duck, Goofy, and Pluto. Snow White and the Seven Dwarfs (1937) was the first full-length cartoon with sound and color. Other notable animated movies: Pinocchio (1940), Dumbo (1941), Bambi (1942), Cinderella (1950), and Peter Pan (1953)
  • United States film maker who pioneered animated cartoons and created such characters as Mickey Mouse and Donald Duck; founded Disneyland (1901-1966)

disney customer service training

disney customer service training – Lessons from

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades it turns out there is plenty to learn. Dennis Snow s Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like What Time is the 3:00 Parade? Is Not a Stupid Question. The mouse is very candid here no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.

IMCOM commander teaches customer service through combatives 02062012

IMCOM commander teaches customer service through combatives  02062012
IMCOM commander teaches customer service through combatives 02062012

U.S. Army Installation Management Command

FORT SAM HOUSTON, Texas — Soldiers and Civilians got a taste of leadership and customer service through Army combatives training at the U.S. Army Installation Management Command Garrison Leader’s Course Feb. 6, 2012.

The combatives training took the group out of the classroom and into the gym as they learned the basics of the Army’s hand-to-hand combat technique.

LTG Michael Ferriter, IMCOM commander, led the training and told the group that the principles of combatives: “close the distance,” “establish a dominant position” and “win” apply equally well to customer service and leadership.

Ferriter described the non competitive process as: “getting closer to other people,” “establishing yourself in that relationship” and “winning that person over”.

“This is all about customer service and inspired leadership,” he said. “That needs to be our focus. Your rank was a symbol of servitude — it’s not about authority.”

Ferriter compared IMCOM to corporations in America: Disney, USAA and Chick-fil-a. He discussed their focus on customer service training and that he wants IMCOM to emulate that ethic.

The class was made up of Soldiers and Civilians from senior positions across the command and is taught at the IMCOM Academy here.

IMCOM commander teaches customer service through combatives 02062012

IMCOM commander teaches customer service through combatives  02062012
IMCOM commander teaches customer service through combatives 02062012

U.S. Army Installation Management Command

FORT SAM HOUSTON, Texas — Soldiers and Civilians got a taste of leadership and customer service through Army combatives training at the U.S. Army Installation Management Command Garrison Leader’s Course Feb. 6, 2012.

The combatives training took the group out of the classroom and into the gym as they learned the basics of the Army’s hand-to-hand combat technique.

LTG Michael Ferriter, IMCOM commander, led the training and told the group that the principles of combatives: “close the distance,” “establish a dominant position” and “win” apply equally well to customer service and leadership.

Ferriter described the non competitive process as: “getting closer to other people,” “establishing yourself in that relationship” and “winning that person over”.

“This is all about customer service and inspired leadership,” he said. “That needs to be our focus. Your rank was the symbol of servitude — it’s not about authority.”

Ferriter compared IMCOM to corporations in America: Disney, USAA and Chick-fil-a. He discussed their focus on customer service training and that he wants IMCOM to emulate that ethic.

The class was made up of Soldiers and Civilians from senior positions across the command and is taught at the IMCOM Academy here.

disney customer service training

The Disney Way
“I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true.” -Walt Disney. Walt Disney’s dreams, beliefs, and daring gave birth to captivating characters, thrilling theme park attractions, and breathtaking tales that have inspired the imaginations of generations of children and adults. Disney also launched an entertainment and marketing empire whose influence is felt around the world, and whose success provides a model of business excellence that can guide any company. Each principle is then examined in detail by illustrating the principle at work at Disney as well as at other successful companies.
Capodagli and Jackson have spent their careers studying Disney and teaching this unique management method to others. As consultants to companies ranging from Illinois Power to Bristol-Myers Squibb and Whirlpool, they have used the Disney principles again and again, and have seen them yield startling performance improvements. They have distilled this wisdom in THE DISNEY WAY. In this book, you’ll learn how to: Give every member of your organization the chance to dream, and tap into the creativity those dreams embody; Treat your customers like guests; Build long-term relationships with key suppliers and partners; Dare to take calculated risks in order to bring innovative ideas to fruition; Align long-term vision with short-term execution. And more. No fairy dust. No magic wands. No wishing on a star. Just sound, effective management principles that stem from Walt Disney’s values, vision, and philosophy. Lists of questions to ask and actions to take, along with real-life examples, will help you adapt the Disney Way to suit your company’s needs. From the hiring and training of employees to the realization of a creative concept to exceptional customer service, every aspect of the Walt Disney Company is linked to Walt Disney’s vision.

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